Asked often, answered plainly.

Your trial lasts 14 days, then you receive a further seven-day normal-access grace period if payment is overdue. After that, new bookings, publishing, new assets, and staff invitations can be restricted, but existing rentals, returns, refunds, settlement work, and exports remain accessible. Cancellation does not automatically delete your data.

Yes. A cancelled business retains read-only settlement and export access. The precise export window and retention schedule still need to be finalized and published before launch.

No. Your first business can start its trial without a card or payment account.

One plan, Standard, at ₱300 a month after the 14-day free trial. It includes up to 125 garments for the shop owner, with no staff accounts. Asset limits are based on active physical garments, not the number of styles in your catalogue.

No. Drezivo should give you an upgrade or archive path if you exceed a limit. Restriction, downgrade, and cancellation must not delete records or block approved returns and refunds.

Yes. Guest booking is the V1 default. Customers can browse, choose a garment and dates, submit their details, and manage the booking through a secure guest link.

Drezivo tracks each real physical garment, not just a stock count. When a customer continues to payment, the system creates an exclusive hold on an eligible item and blocks overlapping dates, including preparation and cleaning time.

No. A receipt is payment evidence, not proof of settled funds. The shop reviews cash or QR-payment evidence and explicitly verifies it before the reservation becomes confirmed.

Not in V1. Each shop provides its own QR/payment instructions, collects payment directly, and reviews submitted evidence. Refunds are coordinated by the shop, with Drezivo recording the approved financial outcome.

They are separate amounts. The rental charge is income for the rental, while the security deposit is refundable unless the shop records an approved deduction, such as damage or an outstanding charge.

Yes, through the secure guest link, subject to the shop’s own cancellation policy. A reschedule checks the new dates before releasing the original item, so a failed change does not accidentally lose the existing booking.

The rental business does. Drezivo provides the workflow and records; each shop remains the merchant responsible for its own prices, policies, customer communication, garment condition, and refunds.

Yes. CSV import is planned with preview, row-level validation, duplicate detection, and an all-or-nothing commit: invalid rows should not create partial catalogue data.

The Standard plan is for the shop owner alone, with no staff accounts. Where staff accounts are available, owners keep control of business policies, payments, publishing, users, exports, and refunds. Front-desk staff can handle daily reservations, pickup, return, and garment readiness, but do not receive unrestricted access to sensitive documents, refunds, or business settings.

The design uses tenant isolation, role-based access, audited sensitive actions, private file storage, expiring access to uploads, and minimal data collection. Customers’ reservation records are isolated from other customers and other rental businesses.

Fittings, yes: customers can request a fitting from your storefront, and you can book walk-in fittings from the app. Multi-item bookings and multiple branches are not in V1. V1 supports one branch and one garment per booking; multi-item booking and partial returns are planned for V1.1, and multi-branch operations and transfers are V2 scope.

Not in V1. There is no integrated card/payment gateway, automatic payment reconciliation, SMS, live courier integration, cart, wishlist, reviews, or customer accounts required for checkout.